Chuka University

IMPACT OF PERFORMANCE CONTRACTING STRATEGY ON SERVICE DELIVERY IN PUBLIC SECTOR: A CASE OF CHUKA MUNICIPAL COUNCIL, THARAKA NITHI COUNTY, KENYA

NAOMI WACUKA KARIUKI

ABSTRACT

Improved service delivery has been the focus of the Kenyan government in the recent past as part of public sector reforms and in the quest for the same, Kenya introduced performance contracts. This study sought to establish the impact that performance contracting strategy has on service delivery. Descriptive research  design was used in this study with a target population of 12,655 Chuka Municipal Council residents, 39 Council Employees and  nine  Councilors. Stratified random sampling was used to get a sample size of 100 residents and census survey was conducted for the  39 council employees and  nine  councilors. Data collection was done using two sets of questionnaires; one for the residents and another one for the council employees and an interview schedule was used for the councilors. The tools were pre-tested at Chogoria municipal council on 4 employees, 10 residents and 1 councilor. The pre-test obtained a correlation coefficient of 0.708 for the residents’ questionnaire and a correlation coefficient of 0.826 for the employees’ tool. Thus the two sets of questionnaires were considered reliable. Data analysis was done using descriptive and inferential statistics and the analysis was facilitated by use of Statistical Packages for Social Sciences (SPSS) version 11.5. The results obtained implied that there was significant relationship between councilors and residents involvement in performance contracting and service delivery. Employees set their own targets though they face a challenge of inadequate resources in the implementation of their set targets. The study established that the council lacked standard performance evaluation and feed back systems. The results indicated that Chuka Municipal Council residents were not satisfied with services from the council and that they lacked avenues to express their complaints with regards to service delivery by the council. These findings will be useful to policy makers on how to evaluate performance contracting strategy for continuous review and further to Chuka municipal council on how to improve service delivery to its residents. This study will also add to the stock of knowledge at Chuka University and provide a basis for further research in the field or related fields  to  performance contracting strategy

 

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